Terms of Website Use
Last updated: May 07, 2025
1. Introduction and Acceptance of Terms
Welcome to RubbishHQ’s website (www.rubbishhq.co.uk) owned and operated by RubbishHQ Ltd, registered in England and Wales No. 16414254, with registered office Office 543, 182-184 High Street North, London, England, E6 2JA). These Terms of Website Use (the “Terms”) govern your access to and use of our website and services.
By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.
RubbishHQ reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.
2. Services Overview
RubbishHQ provides professional waste removal and waste management services in Greater London and the surrounding areas. Our website offers information about our services, allows you to request quotes, schedule collections, and access resources related to responsible waste disposal.
Please note that while our website provides information about our services, the actual waste removal services are subject to separate service agreements and terms which will be provided to you upon booking.
3. Intellectual Property Rights
3.1 Website Content
All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, software, and the compilation of all content, is the property of RubbishHQ or its content suppliers and is protected by UK and international copyright laws.
3.2 Permitted Use
You may access, download, or print content from our website for your personal, non-commercial use only. You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.
3.3 Prohibited Use
You may not:
- Republish, reproduce, duplicate, copy, or resell any part of our website or its content for commercial purposes
- Remove any copyright or other proprietary notices from our materials
- Use our content for creating derivative works
- Use our website or its content in any way that may damage our reputation or business
Our status as the owner of the website content must always be acknowledged.
4. User Conduct and Responsibilities
When using our website, you agree not to:
- Use the website in any way that breaches any applicable local, national, or international law or regulation
- Use the website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
- Transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material
- Knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs
- Attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer, or database connected to our website
5. Website Access and Availability
5.1 Access
We aim to keep our website available at all times, but we will not be liable if for any reason our website is unavailable at any time or for any period. Access to some or all parts of our website may be restricted to registered users.
5.2 Service Interruptions
We reserve the right to suspend, withdraw, discontinue, or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.
6. User Accounts
6.1 Registration
Some sections of our website may require registration. When you register, you must provide accurate, complete, and current information as requested on the registration form.
6.2 Account Security
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
7. Booking and Payment Terms
7.1 Service Quotes
All quotes for waste removal services provided through our website are estimates based on the information you provide. Final charges may vary depending on the actual waste volume, type, and accessibility.
7.2 Booking Confirmation
Your booking is not confirmed until you receive confirmation from RubbishHQ. We reserve the right to refuse service for any reason.
7.3 Cancellation Policy
If you wish to cancel a scheduled collection, you must notify us at least 24 hours in advance by email at the email address advised to you in your booking confirmation email. Cancellations made within 24 hours of a scheduled collection may incur a cancellation fee.
7.4 Payment
Payment terms for our waste removal services will be specified in your service agreement. All online payments are processed securely through our payment processors.
8. Waste Management Compliance
8.1 Duty of Care
By using our services, you acknowledge your understanding of the waste producer’s “Duty of Care” obligations under the Environmental Protection Act 1990 and related regulations.
8.2 Waste Declaration
You must provide accurate information about the type and quantity of waste to be collected. Certain types of hazardous waste may require special handling and additional charges, or may not be accepted.
8.3 Prohibited Items
The following items are prohibited from standard waste collections:
- Hazardous waste without prior arrangement
- Asbestos
- Chemicals, paint, oils, and solvents
- Clinical or medical waste
- Gas bottles or pressurized containers
- Radioactive materials
8.4 Documentation
We will provide all necessary waste transfer documentation as required by UK law.
9. Privacy and Data Protection
9.1 Privacy Policy
Your use of our website is also governed by our Privacy Policy, which can be found at www.rubbishhq.co.uk/privacy-policy. Please review this document for information on how we collect, use, and protect your personal data.
9.2 Cookies
Our website uses cookies to enhance your browsing experience. By using our website, you consent to our use of cookies in accordance with our Privacy Policy.
10. Liability Limitations
10.1 Disclaimer of Warranties
Our website and its content are provided “AS IS” and “AS AVAILABLE” without any representations, warranties, or conditions of any kind, either express or implied.
10.2 Limitation of Liability
To the fullest extent permitted by law, RubbishHQ shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your access to or use of or inability to access or use the website
- Any conduct or content of any third party on the website
- Any content obtained from the website
- Unauthorized access, use, or alteration of your transmissions or content
10.3 Indemnification
You agree to defend, indemnify, and hold harmless RubbishHQ, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from your use of the website.
11. Third-Party Links and Content
Our website may contain links to third-party websites or services that are not owned or controlled by RubbishHQ. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that RubbishHQ shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
14. Contact Information
If you have any questions about these Terms, please contact us at:
RubbishHQ Ltd
Email: [email protected]
Phone: 02031502943
Address: Office 543, 182-184 High Street North, London, E6 2JA
By using our website, you acknowledge that you have read these Terms of Website Use and agree to be bound by them.